Shipping Policy

Shipping Policy

Welcome to FissionTech. We're glad you're shopping with us! Here you'll find all the important information about our shipping policies.

Shipping Costs

  • Standard Shipping: Free delivery on orders over $50. For orders under $50, the shipping cost is a flat rate of $5.

Shipping Time

  • Processing Time: All orders are processed within 1-2 business days after payment is received.
  • Standard Shipping: Delivery typically takes 5-10 business days.

Shipping Countries

We ship worldwide. No matter where you are, we'll deliver your order to you.

Shipping Providers

We work with renowned shipping providers such as DHL, UPS, and Hermes to ensure fast and reliable delivery.

Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery online at any time.

Customs and Import Fees

For international deliveries, customs and import fees may apply, which are the responsibility of the recipient. These fees vary by country and are charged by local customs authorities.

Returns and Exchanges

  • Return Period: You have 30 days from receiving your order to return an item.
  • Item Condition: To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
  • Exceptions: Some items are non-returnable, including:
    • Personalized products
    • Hygiene items (e.g., earrings, underwear) if opened

Refunds

  • Approved Returns: If your return is approved, we will refund the purchase price to your original payment method. This may take a few days depending on your payment provider's policies.
  • Shipping Costs: Original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you want to exchange a defective or damaged item, please contact us at returns@fissiontech.net with photos of the damage and your order number.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to incorrect address information), we will contact you to confirm the delivery address. Any additional shipping costs will be the buyer's responsibility.

Contact

If you have any questions or issues with your order, please don’t hesitate to contact us:

Thank you for your trust, and happy shopping at FissionTech!